LinkedPro - FAQs
PRODUCT BASICS
1. What is LinkedPro?
LinkedPro is a Zoho CRM extension that lets you search, view, and import LinkedIn profiles directly from your CRM without leaving the platform.
2. Who developed LinkedPro?
LinkedPro was developed by Zenith Innovations, a certified Zoho service provider with over 10 years of experience.
3. What does LinkedPro do?
It bridges LinkedIn with Zoho CRM for prospecting, networking, data enrichment, and lead generation.
4. Which CRM does LinkedPro work with?
LinkedPro works exclusively with Zoho CRM (Leads, Contacts, and Accounts modules).
5. Do I need LinkedIn Premium to use LinkedPro?
No, LinkedPro works with a regular LinkedIn account.
6. Is LinkedPro a standalone tool?
No, it's a Zoho CRM extension that requires an active Zoho CRM account.
7. What problems does LinkedPro solve?
It eliminates manual LinkedIn searching, streamlines data entry, and automates profile enrichment within your CRM.
8. Who should use LinkedPro?
Sales teams, recruiters, marketers, business developers, and anyone doing LinkedIn prospecting.
9. Is LinkedPro suitable for small businesses?
Yes, it's designed for businesses of all sizes, from startups to large enterprises.
10. Do I need technical skills to use LinkedPro?
No, it's user-friendly with an intuitive interface requiring no technical expertise.
INSTALLATION & SETUP
11. How do I install LinkedPro?
Open any Zoho CRM record, click the LinkedPro button, and follow the prompt to install the Chrome Token Extractor extension.
12. Where can I get LinkedPro?
From the Zoho Marketplace or by installing the Chrome extension from the Chrome Web Store.
13. How long does setup take?
Just a few seconds after installing the extension and logging into LinkedIn.
14. Is it a one-time setup?
Yes, you only need to set up once. After that, LinkedPro stays connected automatically.
15. What is the Token Extractor?
A Chrome extension that captures your LinkedIn session token to connect LinkedPro with your LinkedIn account.
16. Do I need to log in to LinkedIn every time?
No, after the initial setup, you stay logged in automatically.
17. Which browsers are supported?
Google Chrome (required for the Token Extractor extension).
18. Can I use LinkedPro on mobile?
No, it requires Google Chrome desktop browser with the extension installed.
19. Do I need admin access to install?
You need permission to install Chrome extensions and access to your Zoho CRM account.
20. How do I know setup is successful?
Your page will auto-refresh after connection, and the LinkedPro button will be active.
SEARCH FUNCTIONALITY
21. How do I search for LinkedIn profiles?
Click the LinkedPro button on any Lead, Contact, or Account record in Zoho CRM.
22. What information is used for searching?
First Name, Last Name, Company, and Country from your CRM records.
23. How accurate are search results?
Very accurate—LinkedPro fetches the most relevant matches based on your CRM data.
24. How many results will I get?
Multiple relevant matches, ranked by relevance and connection degree.
25. What degree of connections can I search?
Up to 4th-degree LinkedIn connections.
26. Will people know I viewed their profile?
No, searches are private—users are not notified of your profile visits.
27. Can I refine search results?
Yes, use company and location filters to narrow down results.
28. Is there a search limit?
Check your Profile Status in LinkedPro for current usage limits.
29. How do I search for company employees?
Enter the Account Name to fetch all employees of that company from LinkedIn.
30. Do searches happen instantly?
Yes, results appear instantly after clicking the LinkedPro button.
PROFILE VIEWING
31. How do I view a LinkedIn profile?
Click the "View Profile" button next to any search result.
32. What information can I see?
Home, About, Skills, Education, Experience, Contact Info, Summary, and professional history.
33. Can I view profiles without leaving CRM?
Yes, all profile information displays within Zoho CRM.
34. Is the profile information real-time?
Yes, data is pulled directly from LinkedIn in real-time.
35. Can I see someone's work history?
Yes, the Experience section shows current and previous positions.
DATA IMPORT & ENRICHMENT
36. How do I import LinkedIn data to CRM?
Click "Import to CRM" and use the mapping form to align LinkedIn fields with CRM fields.
37. What is field mapping?
Matching LinkedIn data fields (right side) with your Zoho CRM fields (left side) before importing.
38. Can I map any field to any CRM field?
Only fields with matching data types can be mapped (e.g., text to text, date to date).
39. What is bulk import?
Importing multiple LinkedIn profiles at once using multi-select and field mapping.
40. Can I save my mapping configuration?
Yes, click "Save Configuration" and give it a name for future use.
41. How do saved configurations help?
They eliminate repetitive mapping, making future imports faster and error-free.
42. Where can I import data to?
Leads, Contacts, or Accounts modules in Zoho CRM.
43. What is single import?
Importing one LinkedIn profile at a time directly to a CRM record.
44. How many profiles can I import at once?
Multiple profiles using multi-select and bulk import features.
45. What happens if a record already exists?
You can update the existing record or create a new one based on your configuration.
46. Where do enriched fields appear?
In the CRM record and on the timeline of the searched record.
47. Can I preview data before importing?
Yes, the mapping form shows LinkedIn data before you confirm the import.
48. Will import create duplicates?
Not if you map correctly and check for existing records before importing.
49. Can I undo an import?
You'll need to manually delete or edit imported records in your CRM.
50. Is there an import limit?
Check your Profile Status for current usage limits.
EMPLOYEE INSIGHTS
51. What is Employee Insights?
A feature that finds all employees of a company by searching LinkedIn using the Account Name.
52. How do I find company employees?
Enter the company name in the Accounts module and click search.
53. Can I see all employees of a company?
Yes, LinkedPro fetches all employees with that company name in their LinkedIn profiles.
54. Can I select multiple employees?
Yes, use multi-select to choose which employees to import.
55. Where can I import employee data?
To Leads, Contacts, or Accounts modules in Zoho CRM.
CONNECTION MANAGEMENT
56. What is Connection List?
A feature that displays all your existing LinkedIn connections within LinkedPro.
57. How do I view my LinkedIn connections?
Access the Connection List feature from LinkedPro.
58. Can I manage connections from CRM?
Yes, browse, search, and manage your LinkedIn network directly through LinkedPro.
59. How do I send a connection request?
Click the "Connect" button next to a profile and add a personalized note.
60. Can I add a personalized message?
Yes, a message box appears where you can type a note before sending.
61. How do I know if I'm already connected?
A green connection icon appears next to profiles you're already connected with.
62. Can I filter my connections?
Yes, use company and location filters to narrow your connection list.
63. What happens after I send a request?
The request is sent to LinkedIn with your personalized note attached automatically.
64. Can I see pending requests?
Check your LinkedIn account for pending connection request status.
65. Can I withdraw a connection request?
This must be done through your LinkedIn account.
MESSAGING
66. Can I send messages through LinkedPro?
Yes, to existing LinkedIn connections using the message icon.
67. What is the message icon?
A green icon next to profiles you're connected with that opens messaging.
68. Can I see my chat history?
Yes, previous conversations appear within LinkedPro.
69. Can I message people I'm not connected with?
No, only existing LinkedIn connections can receive messages through LinkedPro.
70. Do I need to open LinkedIn to message?
No, send and view messages directly from within LinkedPro.
71. Are messages sent in real-time?
Yes, messages are sent immediately through LinkedIn.
72. Can I attach files in messages?
This depends on LinkedIn's messaging capabilities.
73. Is there a character limit for messages?
Follow LinkedIn's standard message length limits.
74. Can I see if someone read my message?
This depends on LinkedIn's read receipt settings.
75. Can I message multiple people at once?
Messages are sent individually through LinkedPro.
DATA EXPORT
76. Can I export LinkedIn data?
Yes, in CSV or JSON formats.
77. What is CSV export used for?
Offline access, team sharing, and data analysis in Excel or spreadsheets.
78. What is JSON export used for?
Developer use, APIs, automations, webhooks, and system integrations.
79. How do I download as CSV?
Click the "Download CSV" button from your search results or profile list.
80. How do I download as JSON?
Click the "Download JSON" button to export data in JSON format.
81. What data is included in exports?
All data fields from the searched records or profiles.
82. Can I export search results?
Yes, export any search results or profile lists you've generated.
83. Can I export my connection list?
Yes, you can export your entire LinkedIn connection list.
84. Is there an export limit?
Check your Profile Status for current usage limits.
85. Can I share exported files?
Yes, CSV and JSON files can be shared with your team or imported elsewhere.
FILTERS
86. What filters are available?
Company and location filters to refine search results.
87. How do I apply filters?
Select filter options from the LinkedPro interface before or after searching.
88. Can I use multiple filters together?
Yes, combine company and location filters for more precise results.
89. Do filters work on connection lists?
Yes, filter your connection list by company and location.
90. How do filters improve results?
They narrow results to the most relevant prospects, saving time and improving accuracy.
PRICING
91. How much does LinkedPro cost?
$20 per organization per month.
92. Is it per user or per organization?
Per organization, all users in your organization can use it.
93. Is there a free trial?
94. Are there setup fees?
No additional setup fees beyond the monthly subscription.
95. Where do I purchase LinkedPro?
From the Zoho Marketplace.
96. What payment methods are accepted?
Payment is processed through Zoho Marketplace.
97. Can I cancel anytime?
Contact Zenith Innovations for cancellation policies.
98. Are there different pricing tiers?
Currently one pricing tier at $20/organization/month.
99. Is there a discount for annual payment?
Contact Zenith Innovations for pricing options.
100. What's included in the subscription?
All LinkedPro features including search, import, export, messaging, and connection management.
COMPLIANCE & SECURITY
101. Is LinkedPro safe to use?
Yes, fully compliant with LinkedIn's Terms of Service with encrypted data handling.
102. Is my data secure?
Yes, all data is encrypted and handled securely.
103. Does LinkedPro violate LinkedIn policies?
No, it operates in full compliance with LinkedIn's terms of service.
104. Can my LinkedIn account get banned?
No, LinkedPro uses authorized methods and doesn't violate any policies.
105. Does LinkedPro use scraping?
No, no unauthorized scraping or automation is used.
106. Is profile viewing private?
Yes, people are not notified when you view their profiles through LinkedPro.
107. Where is my data stored?
In your Zoho CRM and processed securely through LinkedPro.
108. Is my LinkedIn password stored?
No, LinkedPro uses token-based authentication, passwords are never stored.
109. Who has access to my data?
Only you and authorized users in your Zoho CRM organization.
110. Does LinkedPro comply with data protection laws?
Yes, it follows secure and encrypted data handling practices.
TECHNICAL SUPPORT
111. How do I contact support?
112. Is technical support available?
Yes, Zenith Innovations provides installation, setup, and troubleshooting support.
113. What if LinkedPro isn't working?
114. Is there a help center?
Yes, a knowledge base and user manual are available.
115. Are there video tutorials?
Contact Zenith Innovations for training resources and guides.
116. Can I get help with setup?
Yes, support team assists with installation and configuration.
117. What are support hours?
Contact Zenith Innovations for support availability.
118. Is support free?
Yes, support is included with your subscription.
119. Can I request a demo?
Yes, contact Zenith Innovations to schedule a demonstration.
120. How do I report a bug?
INTEGRATION & CUSTOMIZATION
121. How does LinkedPro integrate with Zoho CRM?
Seamlessly through a Chrome extension that connects LinkedIn with your CRM.
122. Can I customize LinkedPro?
Yes, it's flexible and can be tailored to your business needs.
123. Can I customize field mappings?
Yes, map LinkedIn fields to any matching CRM fields and save configurations.
124. Can I add custom fields?
Map to existing custom fields in your Zoho CRM.
125. Does LinkedPro have an API?
Export JSON data for API integrations and automations.
126. Can I automate workflows?
Use saved configurations and bulk import to streamline repetitive tasks.
127. Does it work with Zoho One?
Yes, as long as you have Zoho CRM access.
128. Does it work with other Zoho products?
Primarily designed for Zoho CRM; contact Zenith for other Zoho integrations.
129. Can multiple users access LinkedPro?
Yes, all users in your organization can use it with the per-organization license.
130. Is there a mobile version?
No, requires Chrome browser on desktop.
USE CASES
131. How do sales teams use LinkedPro?
For prospecting, lead generation, and enriching CRM data with LinkedIn profiles.
132. How do recruiters use LinkedPro?
Finding and importing candidate profiles directly into CRM for talent acquisition.
133. How do marketers use LinkedPro?
Building targeted prospect lists and enriching contact databases.
134. Can I use it for account-based marketing?
Yes, find all employees of target accounts using Employee Insights.
135. How does it help with prospecting?
Quickly find, view, and import qualified leads from LinkedIn into your CRM.
136. How does it improve lead generation?
Streamlines the process of finding and connecting with leads on LinkedIn.
137. Can I use it for business development?
Yes, ideal for identifying and connecting with potential partners or clients.
138. How does it help with networking?
Manage connections, send requests, and message contacts directly from CRM.
139. What are best practices?
Use filters, personalize connection requests, save configurations, and regularly enrich CRM data.
140. How often should I use LinkedPro?
As often as needed for prospecting, lead generation, or CRM data enrichment.
FEATURES & CAPABILITIES
141. What are LinkedPro's key features?
Search, profile viewing, data import, connection management, messaging, and data export.
142. Can I search profiles in one click?
Yes, click the LinkedPro button on any CRM record.
143. Can I view detailed profiles?
Yes, see complete LinkedIn profiles including About, Skills, Experience, Education, and Contact Info.
144. Can I edit contact details?
Yes, import and edit data within your Zoho CRM.
145. Can I create new contacts?
Yes, import LinkedIn profiles as new Leads, Contacts, or Accounts.
146. What is profile synchronization?
Keeping your CRM data updated with latest LinkedIn information through re-importing.
147. Can I see profile updates?
View current LinkedIn data each time you search a profile.
148. What is the timeline feature?
Shows enriched fields and import history on your CRM record timeline.
149. What is Profile Status?
Displays your current usage limits for searches, lookups, and AI emails.
150. What is History?
A record of past searches, owner lookups, and AI-generated emails.
151. What is the Integrations section?
Allows checking and linking Google API Keys and LinkedIn Accounts.
152. Can I track usage?
Yes, view current limits and usage in Profile Status.
153. What are owner lookups?
Check your Integrations section for this feature detail.
154. What are AI-generated emails?
Check Profile Status or contact support for information on this feature.
155. Can I link Google API keys?
Yes, through the Integrations section.
PERFORMANCE
156. How fast is LinkedPro?
Search results appear instantly, imports process in seconds.
157. Is there a search limit?
Yes, check Profile Status for your current limits.
158. Is there an import limit?
Check Profile Status for current usage limits.
159. How many profiles can I import?
Multiple profiles using bulk import; exact limits shown in Profile Status.
160. Can I import hundreds of employees?
Yes, use multi-select and bulk import for large datasets.
161. Is LinkedPro reliable?
Yes, backed by Zenith Innovations' 10+ years of experience.
162. Does it slow down with large datasets?
No, designed to handle large volumes efficiently.
163. Can multiple users use it simultaneously?
Yes, all organization members can use LinkedPro at the same time.
164. Are there rate limits?
Check Profile Status for usage limits and quotas.
165. What happens if I hit a limit?
You may need to wait for limit reset or contact support for options.
USER EXPERIENCE
166. Is the interface intuitive?
Yes, designed for ease of use with straightforward navigation.
167. Is it easy to learn?
Yes, minimal learning curve with intuitive design.
168. Do I need training?
No, but training is available from Zenith Innovations if needed.
169. Is there a user manual?
Yes, user manual and knowledge base are provided.
170. Can beginners use it?
Absolutely, no technical expertise required.
171. Is setup complicated?
No, setup takes just a few seconds with simple steps.
172. Where is the LinkedPro button?
On any Lead, Contact, or Account record in Zoho CRM.
173. How do I navigate profiles?
Click through sections like About, Skills, Experience, Education within the profile view.
174. Can I switch between profiles easily?
Yes, return to search results and click View Profile on any other result.
175. Is the mapping form easy to use?
Yes, LinkedIn fields on the right, CRM fields on the left—simply match them.
TROUBLESHOOTING
176. What if the extension doesn't install?
Check Chrome Web Store access and permissions, or contact support.
177. What if I can't connect to LinkedIn?
Ensure you're logged into LinkedIn before using Token Extractor.
178. What if search results are inaccurate?
Use filters to refine results or ensure CRM data (name, company, country) is accurate.
179. What if import fails?
Check that data types match during field mapping.
180. What if I don't see the LinkedPro button?
Ensure the extension is installed and activated in Chrome.
181. What if my LinkedIn session expires?
Re-run the Token Extractor extension to refresh your connection.
182. What if data doesn't sync?
183. What if profiles don't load?
Check your internet connection and LinkedIn login status.
184. What if mapping doesn't work?
Ensure you're mapping fields with matching data types only.
185. What if connection requests fail?
Check LinkedIn connection limits and account status.
COMPANY INFORMATION (Zenith Innovations)
186. What is Zenith Innovations?
A certified Zoho service provider with 10+ years of experience and 150+ global clients.
187. What services does Zenith Innovations offer?
Zoho consultation, implementation, customization, CRM setup, and enterprise solutions.
188. Where is Zenith Innovations located?
Plaza 135, 4th Floor, Block C, Civic Center, Bahria Town Phase 4, Islamabad, Pakistan.
189. How do I contact Zenith Innovations?
190. Is Zenith Innovations certified?
Yes, certified Zoho Partner with proven expertise.
191. How many clients has Zenith served?
150+ successful global projects.
192. What is Zenith's mission?
To empower businesses with automated, intelligent, and scalable Zoho solutions.
193. What is Zenith's expertise?
Zoho CRM, Books, People, Projects, Desk, Campaigns, Inventory, and full ecosystem implementation.
194. Does Zenith offer consultation?
Yes, for CRM, business analysis, customization, strategy, and optimization.
195. Can Zenith help with Zoho implementation?
Yes, onboarding, setup, configuration, deployment, and integration services available.
196. What is Zenith's team size?
20-25 professionals including developers, designers, QA experts, and support specialists.
197. Can Zenith customize solutions?
Yes, every solution is tailored to specific business requirements.
198. Does Zenith work globally?
Yes, with 150+ clients worldwide.
199. Why choose Zenith Innovations?
10+ years experience, certified partner, proven expertise, end-to-end support, competitive pricing.
200. What makes Zenith different?
They build digital ecosystems that evolve with your business, not just implement systems.
ADDITIONAL FAQS
201. Can I pause my subscription?
Contact Zenith Innovations for subscription management options.
202. What if I need more features?
Contact support to request features or discuss customization.
203. Is there a refund policy?
Contact Zenith Innovations for refund and cancellation policies.
204. Can I upgrade my plan?
Currently one plan available; contact support for enterprise needs.
205. Will I lose data if I cancel?
Data imported to CRM remains in your Zoho CRM.
206. Can I export all data before canceling?
Yes, export to CSV or JSON before cancellation.
207. How do I uninstall LinkedPro?
Remove the Chrome extension and uninstall from Zoho Marketplace.
208. Can I reinstall after canceling?
Yes, resubscribe and reinstall at any time.
209. Is there a community forum?
Contact Zenith Innovations for user community information.
210. Are there case studies available?
Contact Zenith Innovations for success stories and testimonials.
211. Can I get a product demo?
212. Is LinkedPro GDPR compliant?
Yes, follows secure data handling and privacy practices.
213. Can I see a list of all features?
Refer to the user manual or visit LinkedPro on Zoho Marketplace.
214. What's new in the latest version?
Contact support or check release notes for updates.
215. How do I provide feedback?
216. Can I become a reseller?
Contact Zenith Innovations to discuss partnership opportunities.
217. Does LinkedPro work offline?
No, requires internet connection to access LinkedIn data.
218. Can I schedule searches?
Not currently; searches are performed on-demand.
219. Can I set up alerts?
Not natively; consider using Zoho CRM workflow rules.
220. Is there a LinkedIn connection limit?
Follow LinkedIn's standard connection request limits.
Support & Related articles
- LinkedPro Release Notes
- LinkedPro Knowledge Base
- For any other queries please Submit Tickets
In case of any issues during setup or installation, please feel free to contact us at.
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